Shipping policy

At Pleats and Pintucks, we ship our unique creations directly to you. We strive to process and ship your orders efficiently and affordably, ensuring your treasures arrive safely.

1. Order Processing Time

All orders are processed and prepared for shipment within 1-5 business days. Orders placed after 3 PM EST or on weekends and holidays will begin processing on the next business day. You'll receive a confirmation email with tracking information once your order has shipped.

2. Domestic Shipping (USA)

We currently offer shipping exclusively within the United States. To provide you with the most economical option, all orders are shipped via Lowest Standard Shipping on the first item. We offer free standard shipping on orders of more than one item.

 * Estimated Delivery Time: Once shipped, please allow 2-7 business days for delivery, depending on your location. These are estimated delivery times and actual delivery may vary due to factors outside of our control.

 * Shipping Carriers: We utilize reliable carriers such as USPS Ground Advantage, UPS Ground Saver, or FedEx Ground Economy. The specific carrier chosen for your order will depend on the size, weight, and destination of your package, always aiming for the lowest standard rate available.

 * Shipping Costs: Shipping costs will be calculated and displayed at checkout based on the weight and dimensions of your order.

   * We offer free lowest standard shipping on all orders with two or more items.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking number will be active within 24 hours. You can use this number to track the progress of your delivery directly on the carrier's website.

4. Shipping to P.O. Boxes or APO/FPO Addresses

We are able to ship to P.O. Boxes and APO/FPO/DPO addresses via USPS Ground Advantage. Please ensure all address details are correct at checkout.

5. Damages & Lost Packages

Pleats and Pintucks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, your local post office, or the designated carrier. If you are still unable to locate your package, please contact us at support@pleatsandpintucks.com and we will do our best to assist you in working with the carrier.